At Aegan Body Care, we value your trust and satisfaction. Our products are carefully prepared and packaged, and we aim to ensure a smooth shopping experience. Please read our refund policy below for clarity on returns and refunds.

1. Eligibility for Refunds

• Refunds are applicable only if you receive a damaged, defective, or incorrect product.

• To be eligible, the product must be unused, in its original packaging, and reported within 7 days of delivery.

2. Non-Refundable Items

• Products that have been opened, used, or tampered with cannot be returned or refunded.

• Personalized treatments, consultations, or services are non-refundable.

3. Refund Process

• To initiate a refund, please contact our customer support with your order details and proof (such as photos of the damaged/incorrect product).

• Once approved, refunds will be processed to your original method of payment within 7–10 business days.

4. Replacement Option
Instead of a refund, you may choose to have the product replaced at no extra cost, subject to availability.

5. Shipping Costs

• If the refund is approved due to our error (damaged/incorrect item), we will cover the return shipping charges.

• For other cases, customers may bear the return shipping cost.

6. Contact Us
For refund or replacement requests, please reach out to us : aegancare@gmail.com